Hi, It definitely sounds like an honest double charge caused by unclear sync between platforms. Unfortunately on this forum we do not have access to...

Hi, Refund Request for Web Subscription Since you purchased CapCut Pro via the web, you will need to contact CapCut customer support directly to re...

Hi, To rotate a video or picture at an angle in CapCut, such as to tilt it slightly or simulate a perspective shift (great for making screen recordi...

Hi, Here is a step-by-step guide to help you cancel your subscription: Option 1: Through the CapCut Desktop App Open the CapCut app on your W...

Hi, If you're on the CapCut Pro plan but still seeing watermarks on exported videos, here are the most likely causes and how to fix them: Not Lo...

Hi, In CapCut, changing the length (duration) of multiple images in bulk is unfortunately not directly possible without affecting the existing trans...

Hi, Let us go step-by-step to try and recover your CapCut project. First, let’s clarify a few things: Were you using CapCut PC (desktop versi...

Hi, Since you have already tried the common login methods (TikTok, Facebook, and your known email addresses), here is a breakdown of how you can try...

Hi, It seems to be a potential interaction between the AI processing, the original video's characteristics (like High Dynamic Range - HDR), and the ...

Hi, You are experiencing a CapCut PC login bug where the login window appears black and prevents you from accessing your Pro subscription. This is a...

Hi, Thanks for the clear explanation and image. The glowing "square" around the clock emoji appears because the emoji you imported has a transparent...

Hi, Thanks for the image and the detailed explanation. You are right to be concerned as this is not normal behavior for CapCut Pro, especially after...

If you've purchased the Professional version of CapCut on your mobile device but are unable to access it on your computer, it's likely due to account ...

Hi, This is a common issue with CapCut since not all features are released globally at the same time. The AI Character feature (also known as AI Pre...

Hi, Yes, you can use the professional version of CapCut (CapCut Pro) on both your phone and computer with a single subscription. CapCut Pro supports...