Hi, We are really sorry you are going through this, getting charged after trying to cancel a trial. Let us go step by step to help you get your mone...

Hi, Thanks for sharing the details—let us break this down and work through it step by step. You are currently facing two main issues: Issue 1: Can...

Hi, Thanks for sharing the screenshot. The error message says: "Couldn't pay. Something went wrong. Please try another payment method or contact o...

Hi, Thanks for sharing the screenshot. Here is a breakdown of what is happening with the CapCut "space" feature you're dealing with: What is a "Sp...

Hi, You are having CapCut Pro subscription issues, and here’s what’s likely happening and what you can do about it: Why CapCut automatically renew...

Here are some common reasons why "match media to script" might be giving you an error in CapCut, along with potential solutions: Script Issues: ...

What you’re describing is essentially workspace-based collaboration with role-based permissions, similar to what tools like Canva, Frame.io, or even G...

Hi, As of May 2025, CapCut is once again accessible in the United States. Following a temporary ban in January 2025 due to national security concern...

Hi, If your CapCut Pro account is linked to your suspended TikTok account, you may not be able to log in the usual way. But don’t worry—there are so...

Hi, It sounds like CapCut Desktop is registering your mic during the preview and countdown, but fails to actually record any audio once the voiceove...

Aqui está o que você pode fazer para tentar resolver o mais rápido possível: 1. Verifique o status da solicitação Acesse o suporte oficial da CapCu...

Hi, Creating word-by-word colorized subtitles in CapCut PC Pro can be a bit challenging, especially if you are using the latest version where certai...

Hi, If you accidentally subscribed to the annual plan instead of the monthly plan in CapCut, you may be able to get a refund or change your subscrip...

Hi, We have detailed the steps to identify your CapCut PRO subscription email account in this post. Please go through the same and let us know if yo...

Hi, If you've subscribed to the Pro Plan, you should be able to access Pro features on the CapCut Web version by logging in with the same account us...