Hi, If you have already: Updated CapCut to the latest version Reinstalled the app Tried multiple devices Verified your CapCut Pro subscriptio...

Hi, It is very unlikely that your phone itself would be permanently blacklisted, but your CapCut account could be restricted if the app detects unau...

Hi, Unfortunately, on CapCut Mobile, reinstalling the app often removes locally stored projects. Whether they're recoverable depends on where they w...

Hi, As someone who has been editing extensively on the CapCut iPad desktop interface for the past several months, I completely feel your pain. Whe...

Hi, As an experienced video editor who has spent years troubleshooting hardware bottlenecks, I completely get the frustration. There is nothing wors...

Hi, That screenshot is unfortunately consistent with CapCut failing to render the labels for a conflict-resolution dialog, not with your project nec...

Hi, From what you've described, this doesn't sound like normal editing behavior or something you accidentally did. The fact that: the project wa...

Hi, Don’t worry, you aren't going crazy. As a video editor who uses CapCut for desktop regularly, I’ve run into this exact workflow headache before....

Hi, I’ve run into this exact headache more times than I care to admit while editing on CapCut mobile. Since you are experiencing this across multi...

Since those initial troubleshooting steps did not force the rendering pipeline to draw the waveform, and your AppData folders were already scrubbed of...

Hi, No, CapCut does not strictly require an internet connection to run, but it operates as a hybrid application. An internet connection is needed fo...

Hi, You are trying to time a voiceover perfectly to your background track, only for CapCut to hit the mute button on you the second you press record...

Hi, From the screenshot, this is CapCut's own "Safe mode" screen, not Android Safe Mode. It appears when CapCut believes the app has encountered r...

Hi, Yes, you can absolutely still export videos for free on CapCut without a subscription. The confusion comes from CapCut's marketing vs. how the...

Hi, The important point is you can not reliably do this in the CapCut mobile app. What you're asking for is called cinematic audio source separati...