Hi, We would request you to write this message to [email protected] which will directly deliver the message to CapCut Customer Support te...

Hi, This is a recent CapCut desktop change + cloud sync issue, not something you broke. From your screenshots we can see three important things: ...

On CapCut PC, the main login options are: Google, TikTok, Facebook and CapCut Mobile (QR code). The email option does not appear in the desktop inte...

Hi, You are moving a CapCut desktop project from Windows to macOS, and CapCut is detecting it as coming from an “unusual path” or incompatible versi...

Hi, If your compound clips were made from full videos, the actual media files are almost certainly NOT gone. What is gone are the project references...

Hi, That “TikTok (Pro)” share option is not a separate downloadable version of your video. What that TikTok Pro option actually is It is a di...

On Mac, in the current build of CapCut 8.1.1, there is no Timeline or Playback section inside Preferences. So what you are seeing is correct you are n...

Hi, You are in the Animations → In section of CapCut, and some effects (like Zoom 1 / Zoom 2) randomly disappear. This is a pretty common CapCut iss...

Hi, Agree that workflow flexibility is essential, especially for editors who are used to scrubbing while playing. Since you are using Mac, let's w...

Hi, Recent versions of CapCut introduced improved timeline behavior where: The playhead stays centered The timeline auto-scrolls during ...

आपके बताए अनुसार CapCut में “आपका नेटवर्क जुड़ रहा है… बाद में देखें” दिख रहा है और साइन-अप नहीं हो रहा — इसका मतलब आमतौर पर नेटवर्क या ऐप कनेक्शन की ...

Pelas imagens, você comprou o CapCut – Plano Anual (R$234,90) em 16/02/2026, cancelou, mas a assinatura continua ativa até 16/02/2027. Importante Q...

Hi, This seems to be a CapCut animation library glitch especially since: Old projects still play Shake 3 / Fade In in preview But when y...

Hi, Your Subprojects / Compounds are no longer being saved independently in CapCut. Based on what you described, this usually happens for one of t...

For CapCut Teams, the 1 TB storage is shared across the entire team, not 1 TB per member. The team workspace gets 1 TB total. All team members upl...